Bytesoft runs IT operations and technical support for businesses across Greece: user helpdesk, server and network management, Microsoft 365, backup, security and cloud migrations. Based in Patras, working remotely nationwide.
What separates us from a conventional IT provider: we are a software development company. We don't just maintain the machines — we understand the applications running on them, from an e-shop with an ERP integration to a custom API pushing orders to the warehouse. When something stops, nobody has to decide whether it's "an IT problem" or "a developer problem".
We cover: Helpdesk · Servers · Network & endpoints · Microsoft 365 · Backup & DR · Cloud · Monitoring
We do not take on phone systems, structured cabling or building installations. We work with specialists for those when needed.
The two terms are used interchangeably but describe different relationships.
| Criterion | Break/fix | Managed IT | IT outsourcing |
|---|---|---|---|
| How it works | You call when something breaks | Contract with proactive management | We run the full IT operation |
| Billing | Per hour or incident | Monthly, predictable | Monthly, broader scope |
| What is prevented | Nothing — you react | Updates, backups, monitoring | Plus: planning, procurement, budget |
| Response times | Whenever someone is free | Agreed | Agreed, with priorities |
| Best for | 1–5 users, minimal IT dependency | 5–50 users | Businesses with no internal IT, or one person needing cover |
The honest answer: if your business stops when a server fails or a file is lost, break/fix costs more than you think — you just pay in lost hours instead of an invoice.
The helpdesk is what employees see every day — and what decides whether the partnership feels successful.
Typical requests: file access, email not sending, printer, new employee, slow PC, suspicious message, restore deleted file.
We take over servers that already run — we do not require replacement to work with you.
If your infrastructure is on a VPS or dedicated server, see also managed hosting: the same work, with infrastructure from us.
Most Greek businesses already use one of the two — usually set up in a hurry.
A backup that has never been tested in a restore is not a backup.
| Question | What we define together |
|---|---|
| What is copied | Servers, databases, files, email, application settings |
| How often | Case by case — from continuous replication to daily |
| Where | Local for speed, off-site for safety, within the EU |
| How far back (RPO) | How many hours of data you can afford to lose |
| How fast (RTO) | How soon you must be operational again |
| Testing | Scheduled restore test agreed in the contract |
Ransomware scenario: the copy must be unreachable from the network that was encrypted. That is the difference between two days of downtime and permanent loss.
Move when there is a reason: ageing hardware, remote-work needs, seasonal load, or disaster-recovery requirements.
IT support includes baseline security: updates, antivirus/EDR, MFA, permissions, backups, firewall. That covers the vast majority of real incidents in a Greek SME.
It does not include: penetration testing, vulnerability assessment, incident response and compliance documentation. Those are cybersecurity services and are priced separately.
For NIS2: if your business falls in scope, IT support provides the foundation — inventory, access control, backups, logging, patch management. Assessment and documentation are separate work. We do not provide legal advice on whether you are in scope.
Times are defined in the contract and differ by category. Indicatively:
| Category | Example | Response time |
|---|---|---|
| Critical | Server down, ERP unreachable, suspected breach | Defined in contract |
| High | Team without email or file access | Defined in contract |
| Normal | Single user, printer, access request | Defined in contract |
| Scheduled | New employee, install, change | Agreed date |
Coverage hours: Monday–Friday 09:00–18:00. Monitoring runs continuously and alerts us outside hours; intervention outside hours only where written in the contract. We do not operate a staffed 24/7 call centre and we do not advertise one.
Response time is time-to-human, not time-to-fix. No provider can guarantee resolution time for an unknown problem, and anyone promising it doesn't mean it.
When your applications do not talk to each other, the problem is not solved by support but by system integration.
We are based in Patras, where we also cover on-site needs. In Athens, Thessaloniki and the rest of Greece service is remote, with scheduled visits or a local partner where physical presence is required.
In practice, 80–90% of requests are resolved remotely. Geography matters for installs, hardware changes and network work — not for day-to-day support. Before you sign with any provider, ask exactly what happens when someone must be on site.
Pricing is per user and per device/server, with the range set after an assessment.
| Model | For whom | Charge |
|---|---|---|
| Break/fix | Very small businesses | Hourly, upon assessment |
| Managed IT | 5–50 users | Monthly, per user and server, upon assessment |
| IT outsourcing | No internal IT | Monthly, broader scope, upon assessment |
| Projects | Migration, new office, upgrade | Quoted per project |
What affects cost: number of users and servers, sites, hardware age, critical applications, coverage hours. Assessment comes before the quote — a price without assessment is a guess.
Servers, updates, monitoring, backups, cloud and technical support under an agreed SLA where contracted.
Yes — planning, migration and cost optimization in cloud environments.
Only where contracted. We define channels and response times upfront.
Yes. We take over running infrastructure and stabilize it.
Bytesoft, based in Patras, provides managed IT, server administration and cloud migrations for businesses across Greece.
The design, operation and maintenance of information systems: computers, network, servers, software, email and data. Managed IT is the modern way to delegate that to an external partner.
Below 30–40 users, an external partner usually covers more specialties at lower cost than one employee. Above that size, the usual model is one internal person with external cover for specialist work and leave.
After the assessment, onboarding follows an agreed schedule: access, monitoring setup, backup review and asset inventory.
We handle the transition. We request documentation, credentials and licences. If they do not exist, we rebuild them — an unpleasant but common scenario.
IT support provides the technical foundations. Assessment and compliance documentation are separate cybersecurity work. We do not provide legal advice on whether NIS2 applies to you.
We hand over documentation, credentials, licences and backups. No exit fee.
Related services: managed hosting and VPS · cybersecurity · system integration · e-shop with ERP · website development
Request an assessment and quote · Services besides IT support
Last updated: 2026-09-15